Frequently Asked Questions  

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Best price and discount questions
As a policy we do not give discount on the prices displayed on our website as they already represent the best deals we can afford to give. This is also the case with returning customers as they comprise the largest part of our business anyway. However, as a rule the sooner you book, the better the deal you will get. For example the current prices are excellent value and will most certainly go up closer to the time, rather like the way the flight companies work.
Car Collection at Dalaman Airport

For Dalaman Airport, this is a meet and greet service and 24 Hours with NO late arrivals charge, After collecting your luggage at Dalaman Airport  you exit the terminal. Our representative will be there to meet you as you exit the terminal clearly displaying your name and he will have your car waiting for you in the airport car park.

Driver requirements and Addittional Drivers

It is compulsory to hold and be able to produce a valid National or International Driving Licence. (must have held a valid driver's licence minimum 2 years.)
Drivers must be a minimum of 21 years of age for cars and 25 for jeeps and minibuses.
Age limits will show on the available car page.
Additional drivers should register at the start of rental,  You can also name additional driver at delivery of your rental car.
Our rental agreement includes 2 main drivers free of charge. Any additional driver will be charged a flat-rate fee of 10 GBP regardless of the rental duration.

Maximum age of driver is 80 years. 
Payments, Exchange Rates

Pay on Delivery in cash or by credit card. Cash may be Sterling, Euro or Us Dollars
Please note that your credit card will be charged the amount stated on your voucher in your own currency, not in Turkish Lira.
Please be aware that some banks may apply a small charge for  transactions abroad. We recommend you check with your own branch.
Altough we dont recomended it payments in Turkish Lira is onother option…(payable at the rate of exchange on the day). Please note however that we do not recommend you getting Turkish Lıra from the airport because of the very low rate of exchange given.
For clients who want to avoid currency exchange rate differences, we suggest to pay cash.

Fuel Policy

Vehicles are not provided with a full tank of fuel. It is the client’s responsibility to return the vehicle with the same level of petrol. However, on receipt of the vehicle there will be a minimum ¼ tank provided. There is no refund for unused fuel. If the vehicle is returned with less petrol than given on delivery, a charge equivalent in value to the missing fuel will be incurred. However, should a client prefer, they may request a pre-paid full tank at the time of booking to be paid on collection. The car should be returned empty when it is provided with pre-paid full tank otherwise there is no refund for unused fuel.

Child Seats

Child Seats can be selected and booked during the reservation period process
Please note that these seats are of a standard ‘one size fits all’ design, suitable for a child weighing up to 16 kg. Should you have any concerns we recommend you bring your own. Any child seat will be charged at a flat-rate fee of £10 regardless of the rental duration.


TomTom Gps maybe avalable and you may select and book during the reservation period process

Road Assitance and Contact Numbers

This service is 24 hours in English also Turkish.  0090 533 244 5433

Car Hire Insurance

CDW (Collision Damage Waiver) NO EXCESS

This means your liability for damage caused to the rental vehicle is relinquished if it is involved in a collision. The waiver is limited to a certain amount and excludes glass , Windows,  tyres and any towing. (This can be covered by taking HTW optional insurance)

 HTW Insurance  (optional)
All local taxes, insurance and delivery charges are included in the rates, but please note that damage to windscreen, headlights and tyres is not covered  by Turkish insurance policies. Additional optional cover can be purchased at a cost of 3 GBP per day for cars and  5 GBP per day for SUV's / Luxury cars and Minibuses.

Fire Iinsurance with NO EXCESS

FDW (Full Damage Waiver) NO EXCESS.

In Turkey certain car rental companies might charge you up to the excess amount in case of damage to the rented car or theft of the rented car. We will not  charge you if the following procedure has been faithfully followed.

In case of accident or damage to the vehicle;
1. You have to immediately inform the Carhiredalaman contact. Details which is provided on your copy of the agreement.
2. In case of an accident you have to contact the police and take a written report. In Turkey  you also need to contact the police even for minor damage. You need to get a damage report and a police report. When you pick up your rental car, please ask for this information!
3. In the event of an accident, the vehicle must not be moved until the Traffic Police or Jandarma arrive. Do not attempt to move the vehicle even if it is blocking a route.
4. When you return the car you have also to make a damage report with our representative.

We will not pay back the excess due to damages caused by not following the terms and conditions on our web page and/or the car rental agreement.  Please check the "Exceptions to an all inclusive insurance" section in the Terms and Conditions.

Theft insurance with (Vehicle Theft Waiver) NO EXCESS

This removes or reduces the renter’s liability for the attempted theft or theft of the rented vehicle. The waiver may carry an excess/deductible amount, which means that the renter will be liable for a certain amount of the value of the vehicle damaged or stolen
If the vehicle is stolen and the renter cannot return the key i.e. the renter was negligent and left the key in a prominent and vulnerable location, the renter may be liable for the full cost of the vehicle.

Exceptions To An All Inclusive Insurance
Charges for any of the damages below will be charged directly to the client, the most important are the following: Antenna, damage to car lock, loss or damage to keys, windshield wipers, glass, mirrors, wheels, tyres, interior of the car, spare key and car jack, hubcap, lights, gas cap, warning triangles, damage to the upholstery of the car, damages to the roof, damages caused by roof racks, extreme dirtiness in the car, underside damage, personal belongings in the rented car, damage due to negligence, tyre punctures and burst tyres, fuel errors, damage to child seats and baby seats, flat battery because of electrical devices not being turned off, loss of the car documents, loss of registration plate.

The car rental company, in any case, is not obligated to replace any part or appliance that has been damaged due to the client’s negligence.
Towing costs are not covered by any insurance.
Some car rental companies will offer extra insurances to cover the above exclusions. Local laws govern the terms and conditions of hiring vehicles and the rental contract signed on collection of the car is legally binding.

Damage caused by drunk driving or negligent driving will never be excluded from the client's direct responsibilities.

Unless it is stated, unlike many other companies, unlimited mileage is included in our rates.

* Delayed Returns
For each full hour the charge is 1/3 of the daily rate.  If it exceeds 3 hours then it will be counted as an extra day

Traffic Fines

Legal responsibilities resulting from traffic violations incurred during the rental period must be paid by the renter. Sometimes these are paid on-the-spot, however, occasionally they are sent by post. In this instance, any traffic penalty incurred during the rental period but after the client has left the country, will be charged to your credit card and you will be informed by e-mail.

Vehicle Suitabality

The customer is fully responsible for the choice of the vehicle for reservation, including the suitability of the vehicle for the rental purposes
The customer is solely responsible for assessing the suitability of the vehicle to carry a certain number of passengers and their luggage

Flight Arrival & Departure Information

When making your online booking, we kindly request that you carefully give us the Arrival and Departure times that are on your Flight Confirmation voucher. Please also include your flight numbers.  This information will enable us to track on the live system the actual time your flight will land and to have your vehicle at the airport in time as quite often they land earlier than anticipated !

Please do not give us the time you expect to exit the terminal. We are experienced at working that out  as it is dependent upon the volume of flight traffic on a particular day. Likewise for your departure, please give us the departure time of your return flight and not the time you will return your vehicle.  This helps us to estimate the time it will take to clean and service the vehicle ready fort he next customer.

Domestic Arrivals

Most people arrive into Dalaman at the International Terminal. Occasionally however you may have booked to come from elsewhere in Turkey  in which case you will arrive at the Domestic Terminal. Alternatively you may be travelling from another country but may land first in İstanbul and clear Customs and Immigration there in which case you are also likely to come through the Domestic Terminal. However, if you pass through Istanbul “in transit” and do not go through Immigration there, then you are likely to arrive at the International Terminal.

Because there is quite a distance between the two terminals and because they have separate car parks, please tick the relevant box only if you want us to meet you at the Domestic terminal. We would also suggest that you turn your mobiles on when you arrive in case you cannot immediately locate us. This will greatly assist us in having your vehicle ready at the right time in the right place! Thanks.
Late Arrivals

Please do not worry if your flight  is due to arrive in Dalaman in the middle of the night or the very early hours of the morning.  Our Dalaman team is very experienced at checking actual flight landing times and will meet customers at any time of the day or night. However it is vital that on booking you give us your correct flight number and expected   arrival time in order that we have your  vehicle ready on your arrival. In the event of a delay, please do not worry as we will have checked your arrival time on the live system.

Terms and Conditions

Stil can not fine what you are looking for  ?    Please  use our contact form   and we will provide an answer at our earliest opportunity.

If you want to procide, you can carry on with the booking proces from this point